Sandcastle Cottage is currently closed as directed by the Scottish Government to Accommodation Businesses. We will continue to support the government, adhere to the rules and only open when it is safe to do so.
Guests who have currently booked with us for 2020 have been given the option to defer their booking to a later date within the year 2020 or 2021. It is looking unlikely that we will be in a position to be allowed to open before the autumn season.
Our calendar has been blocked for any further bookings for the remainder of 2020 in order that we may have flexibility to re-schedule holidays for those who have already booked with us. We will open the calendar again when we are allowed to do so.
Statement from Sandcastle Holidays
We are a small business and this will be hugely damaging financially for us.
For those who have already booked for 2020, there are three things you can do to make things easier for you and for us.
- If you want to cancel your booking you may have travel insurance that will cover your stay. You may have your own separate travel insurance or be covered by your bank account benefits. Most credit card providers also include travel insurance as a standard benefit. Please check your policy. We will be happy to provide you with an invoice to support your claim.
- It is in both of our interests that you do not cancel but merely postpone your trip. For bookings during this closure period we would be delighted to allow guests to postpone their visit either to later in 2020 or to the 2021 season. Please do not hesitate to contact us at email@example.com
- Please note those bookings which are in place for later in the year will be honoured if we are allowed to re-open. Any offers to rebook for guests who are not able to take their holidays in the early part of the year will only be rescheduled to dates which are vacant.
These are unsettling times for all of us. It has been reassuring for us to hear that many of our guests have already opted to postpone their visit to a later date.
This is a great way to support us and the local community so we can welcome you soon and ensure you will still be able to come and enjoy a holiday at Sandcastle Cottage Crail.
With Best Wishes
Sandy & Susan McNaughton
[Updated 2 June 2020]
If you wish to contact us to discuss a booking please do so by email to firstname.lastname@example.org